1. What Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, email address, phone number

• Booking Details: Travel dates, preferences, number of guests, service selections

• Payment Information: Billing details, partial credit card data (processed via secure third-party gateway)

• Device Data: IP address, browser type, and cookies for website analytics

• Communication Records: Messages, feedback, or inquiries you send us via forms or email

2. How We Use Your Information

We collect and use your information to:

• Provide and personalise our concierge services

• Process inquiries and bookings efficiently

• Respond to customer support requests

• Send updates, offers, or important notices

• Improve the user experience of our website and offerings

• Comply with legal obligations

We only retain your data for as long as necessary to fulfil the purposes above.

3. Sharing Your Information

We may share your personal data only when necessary and with trusted third parties:

• Service Partners: For example, villa owners, transport providers, or experience vendors involved in fulfilling your booking

• Payment Processors: Such as Stripe or PayFast, to securely handle your transactions

• Legal Authorities: If required to do so by law or legal proceedings

We do not sell or rent your personal data to any third party.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Analyse website traffic and user behaviour

• Remember your preferences for future visits

• Improve site functionality and security

You can manage or disable cookies in your browser settings at any time.

5. Security of Your Data

We take appropriate security measures to protect your information from unauthorised access, disclosure, or loss. However, no system is ever 100% secure, and we encourage you to use caution when sharing sensitive information online.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your data

• Withdraw consent to marketing communications

• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at: concierge@gardinicollection.com

7. Third-Party Links

Our website may link to other sites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Gardini Collection
Email: concierge@gardinicollection.com
Website: www.gardinicollection.com