1. About Gardini Collection

Gardini Collection (“we”, “our”, or “us”) is a boutique luxury concierge service offering curated experiences, villa rentals, vehicle hire, private tours, and exclusive lifestyle services in Cape Town and beyond.

We act as an agent and facilitator between clients and third-party service providers. While we carefully vet all partners, the final delivery of services lies with the respective third-party provider.

2. Eligibility & Use

To make a booking through our website, you must:

• Be at least 18 years old

• Provide accurate, complete information

• Have the legal authority to enter into this agreement

Misuse of the site, fraudulent bookings, or abusive behaviour will result in denied access and may be reported.

3. Booking Process

All bookings are subject to availability and confirmation. You may submit an inquiry or make a booking directly through our platform (depending on the service). Once we receive your request:

• We will confirm availability with relevant partners

• A formal quote will be issued based on your selections

• Booking is only confirmed once payment is received and acknowledged

Certain experiences or properties may require a minimum stay, advance notice, or additional verification.

4. Payment Terms

• Payments are processed securely via our integrated payment gateway

• Prices are quoted in South African Rands (ZAR) or as stated

• A deposit or full payment may be required upfront to secure your booking

• For experiences or services managed by third parties, payment may be split accordingly or handled via our platform as a unified payment

We reserve the right to adjust pricing due to currency fluctuations, supplier rate changes, or errors.

5. Cancellations & Refunds

Because we work with exclusive partners and secure services in advance:

• Cancellation policies vary by service type and will be outlined in your booking confirmation

• Refunds (if applicable) will be processed within 14 business days, less any non-refundable fees

• Last-minute cancellations (typically within 72 hours) may be non-refundable

We strongly advise that clients obtain travel insurance to cover unexpected changes or emergencies.

6. Partner Responsibility & Liability

While Gardini Collection acts as a central booking and concierge platform, each service (accommodation, transport, experiences) is provided by independent third-party vendors.

We are not liable for:

• Acts, omissions, or negligence of these third parties

• Injury, loss, damage, or delays caused during the execution of these services

• Force majeure events (weather, strikes, public emergencies, etc.)

That said, we are fully committed to resolving issues promptly and professionally if they arise.

7. Client Conduct

Clients are expected to:

• Treat staff, partners, and vendors with courtesy and respect

• Abide by the rules of each service provider (e.g. property rules, insurance requirements, etc.)

• Accept responsibility for any damage caused to vehicles, properties, or equipment during use

We reserve the right to deny service to anyone who breaches these conditions.

8. Intellectual Property

All content on this website — including text, logos, images, and branding — is the property of Gardini Collection and may not be used or reproduced without written permission.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the site constitutes your acceptance of any changes.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising will be subject to the exclusive jurisdiction of the South African courts.

11. Contact Us

If you have any questions or concerns regarding these Terms:

Gardini Collection
Email: concierge@gardinicollection.com
Website: www.gardinicollection.com